SUBSCRIPTION TERMS OF SERVICE
Effective Date: May 17, 2023
Last Updated: September 11, 2026
By subscribing to any of the coffee subscription plans offered by Golden Triangle Coffee, you ("the customer") agree to the following terms and conditions. These Services are operated by Ternary Coffee Exchange LLC, doing business as Golden Triangle Coffee ("Golden Triangle Coffee," "we," "us," or "our").
1. Subscription Agreement
When you enroll in a subscription plan, you authorize Golden Triangle Coffee to charge your payment method on a recurring basis based on the frequency of the selected plan. You may modify or cancel your subscription at any time prior to your next scheduled billing date.
2. Product Fulfillment
With flexibility for roasting schedule, coffee will be roasted and shipped in accordance with the plan you selected. We strive to fulfill each order on schedule; however, fulfillment dates may vary due to factors such as holidays, severe weather, or changes in operational capacity.
3. Flexibility in Fulfillment
Golden Triangle Coffee reserves the right to adjust the timing, bundling, or packaging of subscription orders when necessary — including but not limited to disruptions caused by holidays, severe weather, or changes in service availability — so long as the cost per ounce and billing frequency remain unchanged.
This may include combining shipments for biweekly or weekly plans that are scheduled within 14 days of each other. Monthly or less frequent plans will not be bundled.
4. Modifying or Cancelling Your Subscription
You may modify or cancel your subscription at any time through your online account. The account portal is easiest to use on a desktop browser, and we recommend using one where possible.
If you are unable to complete a modification or cancellation through your account for any reason, email us at Help@GoldenTriangleCoffee.com and we will process the request on your behalf. Requests received before your next scheduled billing date will take effect before that billing date.
5. Failed Payments and Account Suspension
If your payment method is declined, we will attempt to process the charge again. After multiple failed attempts, your subscription may be paused or canceled. You are responsible for maintaining accurate billing information to avoid disruption of service.
6. Shipping and Address Changes
You are responsible for ensuring that your shipping address is accurate and up to date. Golden Triangle Coffee is not liable for lost or misdelivered shipments due to incorrect or outdated address information. Changes must be made prior to your next billing date in order to apply to that shipment. You can update your address in your online account, or email us at Help@GoldenTriangleCoffee.com and we will update it for you.
7. Returns and Refunds
At Golden Triangle Coffee, all coffee is roasted to order and therefore not eligible for return. However, if your order arrives with missing or damaged items, or there is an error in what you received, you have 30 days from the date of delivery to contact us for a replacement or refund.
To initiate a request, you will need to:
- Contact us at Help@GoldenTriangleCoffee.com within 30 days of receiving your order
- Provide your order number and a description of the issue
- Attach photos of any damaged items, if applicable
We will review your request promptly and resolve the issue by either replacing the affected items or issuing a refund. In most cases, subscriptions in need of replacement will ship bundled with the next recurring order.
8. Subscription Plan Discontinuation
Golden Triangle Coffee reserves the right to discontinue any subscription plan. In such cases, affected customers will be notified in advance and offered the option to transition to a comparable plan or cancel without penalty.
9. Subscription Pricing Changes
Subscription prices are subject to change at Golden Triangle Coffee's discretion. However, any increase to the per-ounce cost of your subscription will only take effect after at least four (4) subscription orders' worth of advance notice has been provided to you via email or other direct communication.
This ensures you have ample time to review, modify, or cancel your subscription before any pricing changes take effect.
10. Data Usage and Privacy
By subscribing, you agree to our Privacy Policy, which outlines how your personal information is collected, used, and stored. Golden Triangle Coffee does not sell your personal data.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.
12. Changes to the Terms
We may update these Terms from time to time. Any changes will be posted on our website, and the "Last Updated" date at the top of the Terms will reflect the date of the latest update. By continuing to use the Services after any changes are made, you agree to the revised Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at Help@GoldenTriangleCoffee.com.
Ternary Coffee Exchange LLC
dba Golden Triangle Coffee
28833 Euclid Ave, Unit 4
Wickliffe, OH 44092
United States
These terms reflect ongoing policies in place since 2023, with updates made in April 2026 and September 2026.